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Locked Canada is located at #200-1050 Kingsway. You may enter through the front entrance and we are located on the second floor.

We have 30 spots located in the underground parking lot. Please enter to the back of the building.

You are able to make a reservation through our online booking system.

Yes, we accept walk-ins. Please contact us by phone (778.737.1822) to confirm if we have an opening, prior to the game time.

We will provide two hints throughout the game. If you cannot escape, you may come back and try again or select a different level/theme next time! Our themes are designed to challenge and entertain people. We are definitely open to suggestions if you feel it is unfair.

If you do not show up prior to the game time to complete the administrative paper work, it will be deducted from the initial time given for you to escape your theme.

Most of our themes do have horror incorporated in them. We do suggest going with one of our adventure themes when it comes to children. We require adult supervision (19+) for participants from ages 10 or younger.

If you must leave the room, there will be an exit door in every room. This will lead you to the hallway, where the emergency exits are located.

It is possible if we have a no-show, then you may purchase tickets at the door. Please contact us in advance for your convenience.

TERMS & CONDITIONS
Please arrive 10-15 minutes earlier to finalize payment and for preparations.

If you do not show up prior to the game time to complete the administrative paper work, it may be deducted from the initial time given for you to escape your theme.

Please note, if rooms are not filled to capacity by any given group, your party may be teamed up with other players.

Please confirm the details accordingly on the confirmation email.

Flash Photography and video recording is prohibited. We provide lockers for your personal belongings.

We will not allow personal electronic devices and writing tools in the game rooms.

Participants who fail to abide by these rules, will be disqualified from the game.

CANCELLATION POLICY
Deposits are NON-REFUNDABLE for your event. You may process payment in person or over the phone.

***IMPORTANT*** Once payment is made, the themes and time you paid for will belong to you – without change, reduction, or cancellation. If you show up with less players, you will be charged for the players on your reservation. You are always welcome to reserve for less and add to your booking later. However, space is limited and modifications to your party size is only possible if space is available.

AGE LIMIT
We require adult supervision (19+) for participants from ages 10 or younger.

PROMOTION POLICY
All the guidelines of the promotions are based on their terms and conditions.

Locked Canada holds the right to any final decision sustained by the situation.

CAUTION
For those participants who have a fear of the dark or of confined spaces, have had heart attacks or special illness, please inquire with your physician in advance, regarding your participation in our games.

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