Do not miss your game play! Our schedule is planned ahead and it is difficult to accommodate people who arrive late. If you must cancel, we will be pleased to change your gameplay or rebook your reservation with a minimum of 24 hour notice (for parties of 11 or less). For changes to bookings for groups of 12, individuals or more, as well as for corporate and school groups, we require a minimum of seven (7) day notice.
If this deadline is not met, the time slot will be considered as used and cannot be rescheduled for a later date, regardless of the reason for the cancellation.
Deposits are NON-REFUNDABLE for your event. You may process payment in person, or over the phone.
***IMPORTANT*** Once payment is made, the themes and time you paid for will belong to you – without change, reduction, or cancellation. If you show up with less players, you will be charged for the players on your reservation. You are always welcome to reserve for less and add to your booking later. However, space is limited and modifications to your party size is only possible if space is available.
Locked Canada does not offer refunds for any reason.